Machine down? Just 3 steps
30 seconds… and the request is with the technician. Xerox-only technicians with 15 years of experience.
Scan the code
The sticker on the machine, with your phone camera. Or open the customer area.
Describe the problem with a photo
"Paper keeps jamming in tray 2"… one photo is enough.
The request reaches the technician
You get a code to track it, see what the technician did, and rate them.
You own the machine? We'll look after it
A maintenance contract for your Xerox machines, with the same smart system.
Scheduled maintenance
Regular visits that stop faults before they happen.
Technician on site
Xerox-only technicians, carrying the right parts.
Automatic service requests
If the machine is on the system, faults reach us before you call.
Parts by P/N
The correct part on the first visit.
Track your request
A tracking code for every request, and a record of what was done.
Rate the technician
Your feedback reaches management after every visit.
Machine down right now? Request service from the customer area or the QR sticker on the machine.